I recently asked Brad to look into a Reserve Study his firm completed for us three or four months ago on our condo building. Within the last couple of weeks, our board decided to have a silicone roof coating applied to the building and asked Brad if he could look into how that would affect our reserve account. Without hesitation he revised the figures and within a few days we had a "new and improved" reserve study at the ready.
I highly recommend Brad and his firm, and plan on using him in the future. He went "over and above" what we asked of him.
He will work with you!
Ian was right on time, thorough, and very professional! Thanks Ian!
Highly recommend Brad and his team! They are professional and responsive and do a comprehensive analysis. They make themselves available to answer questions and ensure the client is satisfied with the product!
Having worked with this company for so many years, I cannot say enough good things about them. I am giving them an excellent rating from my perspective as a community association manager.
We had a great experience with Ian and the communication was excellent and service very professional.
As a personal lines insurance agent from another agency who knows the value of customer service in todays times. Chelsea was able to give me great customer service by tracking down a wind mitigation inspection for the insureds Condominium Association. This helped our insured save $$$ on their individual condo policy. Thanks for the great quick service Chelsea!
I've worked with a lot of inspection companies and Felten is by far one of the best and so easy to work with.
A resident in our condo asked if we had wind mitigation. I had the paperwork from 2017 when our condo was serviced. I called Felten Professional and I spoke to Adele Hott. I explained that a resident needed the paperwork for her insurance company. Adele emailed it to me immediately and it was just what this resident needed. Adele is an asset to this company. As president of the our condo she made me look very good to get the paperwork needed in a few minutes and most important, the resident had in her hands what she needed for her insurance company to get a discount. Thank you Adele! Gertrude Zullinger
Very professional, very helpful & you cannot ask for better Customer Service.
My HOA hired FPAT in early 2020 to conduct a reserve study. FPAT performed the work in a very timely, cost effective manner. They met with our HOA representative to understand our goals with the reserve study. FPAT's finished product is very neat, organized, and easy to understand... even for the non-accountant. Their estimates for future work seem to be quite accurate, based upon costs for previous projects.
We had previously hired an FPAT competitor to conduct a reserve study in 2016, which turned out to be an absolute mess... the study results were very difficult to read and understand, and you had to practically be an accountant with a ten foot long board room table to understand a simple cash flow statement. The estimates for future work were way off too. For example, they estimated our community wide building painting project to be almost double of what it actually turned out to be.
FPAT, thank you for your work and I look forward to working with you again in the future!
Ian was prompt, professional and flexible with scheduling. He performed a thorough inspection and I received the report in my email in less than 24 hours. He made the entire process very simple. Thanks!
Great professional service and we had our wind mitigation report within 24 hours. Our inspector James was very courteous. We had a very hard time finding someone who was willing to do an inspection of just our unit and were so thankful to have found FPAT. Highly recommended!
As a insurance agent, it is always a great when I get a FPAT inspection for a building I have a client buying in. always precise.
James did our wind mitigations recently. He was fabulous with my home owners, had a great upbeat demeanor and made everything very easy. Thank you James!!!! We will definitely be calling you again when we need more reports in the future. I HIGHLY recommend using FPAT, they are great!
I had the pleasure of working with James Sheets. He was professional and knowledgeable and thoroughly explained every aspect of his report. I would highly recommend Felton Professional Adjustment.
We have worked with these guys for quite some time and they are very professional, timely and easy to schedule with! West at Sharpe Roofing
Not just one great employee, Every single representative that I have come into contact with has gone above and beyond for any and all of our crazy requests. Thanks Felten please keep it up!
Wow!! Beyond Professional!! ** Very informative!! **Thank you!!